Delivery by couriers on Uber’s platform: My order took longer than expected

Merchants and delivery people do their best to fulfill every order on time. However, external factors like heavy traffic, bad weather conditions, or busy/peak times can cause delays.

Two times will be displayed when your order is placed:

• Estimated Time of Delivery: This is the earliest expected time your order will be delivered, which may change during your order due to external factors.
• Latest Arrival By: This is the best estimate for your order’s latest delivery time based on previous and similar orders. We do our best to be as accurate as possible, but it may not be correct 100% of the time.

If you have concerns with an order where the arrival time was over the Latest Arrival By, let us know below.