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Changing rider ratings

Everyone deserves and appreciates receiving a fair and accurate rating. Your partner app requires you to rate riders at the end of each trip.

Please take time to consider and enter a rating that reflects your trip experience with this rider. We do not change rider ratings once they have been entered into the app.

When a trip is canceled, neither the rider nor driver will leave a rating or comments.

If you had an issue with a rider that you'd like to tell us more about, please go back to Trip Issues and Fare Adjustments > Issue with a rider. Select the topic that best describes what you'd like to get in touch about.
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