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How are rider cancellation fees charged?

Cancellation policy for most trips.

Your time is valuable. When a rider cancels more than 2 minutes after you've accepted their trip, you'll be paid either the standard cancellation fee or the actual time and distance you spent driving towards the pickup - whichever amount is more.

You'll receive a cancellation fee when:
- Your rider cancels more than 2 minutes after you accept their trip and you are making progress toward their pickup.
- Your rider doesn't arrive at the pickup location within 5 minutes of your arrival. After that window of time, you'll be eligible for a cancellation fee.


Cancellation policy for Uber Black and SUV trips.

You'll receive a cancellation fee when:
- Your rider cancels more than 5 minutes after you accept their trip and you are making progress toward their pickup.
- Your rider doesn't arrive at the pickup location within 15 minutes of your arrival. After that window of time, you'll be eligible for a cancellation fee.

The fine print
Fee amounts vary by trip type (UberX, UberPool, Uber Black etc) and city and are detailed at partners.uber.com under fares. In certain instances, you may receive a cancellation fee within the rider grace period if your rider has cancelled multiple times in a row. You'll also see your cancellation fee in your trip history and payment statement.

Time and distance based cancellation fees will only accrue when you're off-trip (no rider in your vehicle) and heading to a pickup. These time & distance based cancellation fees apply to most trip types except Assist, Access, WAV, Black and SUV.

Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.
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