We're here to help

How to improve ratings

Some events during a trip cannot be anticipated. Circumstances outside your control may impact the rating you receive from a rider.

We understand this can cause concern. Since your overall rating is based on an average of up to 500 of your most recent trips, an individual trip rating will not have a significant impact on your overall rating.

Additionally, if a rider gives a negative rating and selects a trip issues that is unrelated to your performance (i.e. Too many pickups, Price, Uber app), the trip will not count toward your overall rating.

5 Star driver-partners report that riders appreciate it when they:
- Keep vehicles clean, well-maintained, and scent-free
- Ask riders about a preferred route to a destination
- Keep the conversation polite, professional, and respectful
- Dress professionally
- Open vehicle doors for riders
- Provide bottled water, snacks, gum, mints, and cell phone chargers
- Help with luggage and bags when it's safe to do so

Your weekly review shares ratings and comments from riders. This provides insight into the trip experiences you're creating.
Sign in to get help