We're here to help

I'm unable to go online (Android)

If you are unable to go online, a few account issues may be stopping you:

- Your background check is still pending
- Your documents have expired
- You are driving outside the service area of your sign-up city
- You recently uploaded new documents and they are pending review
- You have not downloaded the newest version of the Uber Partner app
- Your account is on hold due to a reported accident or incident
- Your location settings may be turned off, or you may be experiencing a network issue.

Basic troubleshooting tips can be found below

If you're still unable to go online after troubleshooting, share some info with us here.
Sign in to get help