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Picking up riders

A great pickup starts when you receive the ride request. Note the pickup location address and location of the rider's icon on the map. This icon is typically the best indicator of where the rider will actually be.

Riders are notified by their app when your vehicle is about one minute away from the pickup location. If you cannot locate each other immediately after you arrive, use your app to call or send a text SMS to let the rider know you're at the pickup location.

Try to approach the pickup location on the same side of the street as the rider's icon. Traffic can make it dangerous for riders to cross the street to meet you. If you're unable to approach the pickup location on the right side of the street, you can contact the rider to confirm. Always follow the rules of the road. Avoid violating traffic laws.

Start the trip only after the rider is safely seated in your vehicle. Uber advises riders not to request a ride until they're ready. Depending on your city, you may cancel the trip and politely inform the rider if you choose, if the rider is not in your vehicle 2-5 minutes after arriving at the pickup location. Riders may be charged a cancellation fee. This is paid to you.

It's good practice to ask your rider's name to ensure the right person who requested pickup is in your vehicle. Confirm the destination, ask the rider about a preferred route, and then start driving.
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