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What are delivery acceptance rates?

Your acceptance rate is the percentage of delivery trips you accept. For example, if you accept eight out of 10 delivery trip requests, your acceptance rate is 80%.

It is important to maintain a high acceptance rate to provide a reliable service to restaurants and customers.

Plus, certain promotions may have minimum acceptance rate or completion eligibility requirements.

To keep delivery turnaround times quick, we ask that you only go online where you want to take requests.


To ensure you can readily accept delivery requests and maintain a high acceptance rate, you can:

- Make sure that volume is turned up on your phone so you can always hear the new request sounds

- Press the accept button when you see the request come through
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