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Trip Issues and Adjustments
Using the app
Account and Payment
Safety and security
Service Animal Policy
Service Animals on UberPOOL trips
Helping People with Service Animals
How do I know if a rider is traveling with a service animal?
What if I am allergic to dogs?
Helping People with Emotional Support Animals
How do I know if a rider has an emotional support animal?
Assisting Riders with Disabilities
Accommodating assistive devices
Helping Riders who are deaf
Serving people with disabilities
What should I do if someone needs physical assistance to get into my vehicle?
Accessibility Compliance Notification
Helping people who use wheelchairs or scooters
Tips for how to properly store a wheelchair
What is Assist?
How can I sign up to complete Assist trips?
What is WAV?
How can I sign up to complete WAV trips?
Using the app for deaf and HOH partners
What happens when I turn on the deaf/hard of hearing feature?
How can I turn on or off the deaf/hard of hearing feature?
Report a problem with deaf/hard of hearing feature