Didn’t get total cash amount

Uber enables users to pay for their trips in cash.

If you receive less cash than the total fare at the end of a trip, you can request an adjustment directly in the app using the underpayment tool.

HOW TO REPORT AN UNDERPAYMENT IN THE APP:

  1. At the end of the trip, a confirmation screen will show the total fare.
  2. If the rider pays a different amount, select “Other amount” and enter the amount you actually received (including zero, if needed).
  3. The rider will get a message in their Uber app to confirm the amount entered.
  4. After the rider confirms, you can end the trip.
  5. If the rider cannot confirm (for example, their mobile battery is dead), choose “The rider cannot respond” and select the appropriate reason.

What happens after reporting

  • The app will create a pending charge in the rider’s account for the underpaid amount.
  • You will get the correct fare once the rider confirms or the issue is processed.
  • Check your trip receipt for the adjustment if you have already reported the issue.

Important reminders

  • Only report the exact amount you received to avoid issues with tool access.
  • Incorrect reports may affect your ability to use the underpayment tool in the future.

Feature availability

  • Cash Payment Confirmation is currently being tested and may not be available to all driver partners or on all trips.
  • The feature may not be available on trips between 10pm and 6am.

If you didn’t report an underpayment before ending the trip, you can fill in the fields below to request support.

There’s no need to submit the same issue more than once, our team will respond as soon as possible.

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