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I’m having trouble with a delivery

For help with common delivery issues:

Can’t locate the customer

  • Wait for the customer at the drop-off location
  • Contact the customer through the app if they seem late
  • If there’s no response, follow the in app process

Confirming delivery details

  • Ensure you’re at the correct address by checking the app
  • Double-check any delivery instructions provided

Customer changed Delivery address

  • If the address changes while you’re on the way, the app will update automatically
  • Follow the new directions to avoid delays

Canceling an accepted delivery

  • Contact support via help center, by choosing the relevant issue type

Visit our Help Center for more detailed guidance and support.