Mileage limits are set at the market-level to optimize the experience for your customers and delivery drivers. For more information on mileage limits by market, please contact your Account Manager, call +1 866-987-3750, or email uberdirect@uber.com. To expedite response time, please provide the pickup addresses for which you’re requesting a mileage limit in your initial request.
Yes! While creating a delivery, you can include pickup and/or dropoff instructions for the delivery driver who accepts your delivery by one of the following methods:
Select Create Delivery, then under Pickup Location select Search or Create New Location > Create New Location. Keep in mind that pickup notes are saved with each created location, and locations are not currently editable once created.
Once you’ve selected to create a new pickup location, the pickup location fields will appear the same as the dropoff location fields. In either field, you can add notes for your delivery driver, which will be visible to them during either the pickup or dropoff leg of the delivery.
Keep in mind that pickup and dropoff notes are limited to a maximum of 280 characters. It is strongly recommended to keep notes short, sweet, and simple to follow for the best all-around delivery experience!
Finally, please note that once the delivery is created the delivery information can no longer be modified (includes pickup/dropoff address, pickup/dropoff instructions, customer phone number, order contents).
Delivery driver currently supports the following requirement settings for drop-off:
These requirements must be set before a delivery is created and must be set per delivery by selecting either or both ID scan/signature required checkboxes before submitting a delivery request.
The more size and quantity information you can provide us in your delivery request, the better our algorithm can work to match you with the perfect delivery driver for your delivery! In practical terms, this keeps us from sending a cyclist to deliver a TV.
For more information, please reference our order size guidelines.
As an Uber Direct partner, it is possible to define a delivery to be left at the customer’s door while creating a delivery in the dashboard. Please select the non-contact delivery option as displayed below:
If you select this option, the delivery driver will be instructed to leave the delivery at the customer’s door with no attempt to contact the customer. Photo is always captured as a proof of delivery, which can be downloaded from the dashboard.
This option cannot be selected if the delivery requires ID Check or signature.
We use several signals including the real-time monitoring of our fleet, third party traffic and mapping services and other sources as part of our proprietary platform.
100% of all tips are always passed through automatically to the delivery driver.
Tips can be added via the Uber Direct Dashboard once dropoff is complete. To add a tip to an Uber Direct delivery:
Tips can also be passed via webhooks for those using a direct integration.
As an Uber Direct partner you can now export proof of delivery documentation directly from your dashboard. Proof of delivery is an automatically generated document that compiles information about a specific delivery to confirm requirements were successfully completed during drop-off.
Proof of delivery is currently available for two types of delivery requirements:
How to export proof of delivery from the Uber Direct Dashboard: