Check if your issue matches any of the following scenarios and choose the corresponding link:
THERE WAS A CHARGE BEFORE TAKING THE TRIP
Sometimes you can see that a temporary charge appears on your bank statement or even before starting a trip. It can be identified as an authorization hold / charge. You can consult more information on this page:
I WAS CHARGED BEFORE TAKING A TRIP
THE TRIP RATE WAS HIGHER DUE TO A PENDING AMOUNT
When a User makes a trip in cash but does not pay the full amount to the Driver, his Uber account presents a debit. If this debt is not paid, the amount will be added to the final value of the next trip.
If you believe this pending amount was incorrect, please visit the page below to request a review:
DOUBTS ABOUT THE CANCELLATION FEE
The cancellation fee may be collected after canceling a trip. It is based on the time and effort of the Driver to travel to your location. Learn more information on the page:
DOUBTS ABOUT A BAD ROUTE
If you do not agree with the rate, please contact us within 30 days of the trip. The path must be considerably longer than the recommended for an adjustment to be eligible. If you think the charge was made, see the following page for more information:
THE DRIVER STARTED THE TRIP WITHOUT YOU
If when requesting your trip, you noticed that someone else made the trip in your place, but you received the charge for it, inform us below: