FAQ for large orders with multiple delivery people

What makes an order large?

Orders classified as “large” require multiple bags or have large packaging sizes. This is determined by the store and typically takes into consideration the bulkiness/physical space items may take. Large orders may require additional delivery people to complete the delivery.

How are large orders split?

The store chooses the best way to split a large order. Stores usually separate large orders by item type or packaging size.

How can I track multiple delivery people for large orders?

Follow these steps to track your delivery people:
1. In the app, tap the receipt icon on the bottom menu bar 2. Tap your current order 3. Tap “Track” to view the status and route map 4. Review the multiple delivery people on the bottom of the screen 5. Swipe and tap each delivery person box to see their estimated time of arrival

How do I contact a delivery person?

1. Open the app and tap the receipt icon on the bottom menu bar
2. Tap your current order
3. Tap “Track” to view the status and route map
4. At the top of the screen, tap the phone icon
5. Select the delivery person you’d like to contact
   • Tap the chat icon to message the delivery person
   • Tap the phone icon to call the delivery person

How do I add a tip for orders with multiple delivery people?

Tipping works the same as with one delivery person. You can add a tip for any of your delivery people in the app.
NOTE: If you provide a tip upfront, those tips are split evenly amongst the delivery people.

HOW TO ADD A TIP

## 1. Open the app and tap the receipt icon on the bottom menu bar 2. Tap “Past Orders” and find the order you’d like to add a tip to 3. Tap “Rate and Tip” 4. Follow the prompts to add a tip - NOTE: The tipping screen will surface the delivery people sequentially. You can choose a tip amount for each delivery person individually.

Part of my order never arrived, what do I do?

Please let us know through the following article: