Orders classified as “large” require multiple bags or have large packaging sizes. This is determined by the merchant and typically takes into consideration the bulkiness/physical space items may take. Large orders may require additional delivery people to complete the delivery.
The merchant chooses the best way to split a large order. Merchants usually separate large orders by item type or packaging size.
Follow these steps to track your delivery people:
1. In the app, tap the receipt icon on the bottom menu bar 2. Tap your current order 3. Tap “Track” to view the status and route map 4. Review the multiple delivery people on the bottom of the screen 5. Swipe and tap each delivery person box to see their estimated time of arrival
Tipping works the same as with one delivery person. You can add a tip for any of your delivery people in the app.
NOTE: If you provide a tip upfront, those tips are split evenly amongst the delivery people.
## 1. Open the app and tap the receipt icon on the bottom menu bar 2. Tap “Past Orders” and find the order you’d like to add a tip to 3. Tap “Rate and Tip” 4. Follow the prompts to add a tip - NOTE: The tipping screen will surface the delivery people sequentially. You can choose a tip amount for each delivery person individually.
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