I have an outstanding charge on my account

If you see an outstanding charge on your account, it could mean a payment didn’t go through. This can happen when:

  • A payment method has insufficient funds
  • Your request experienced an upcharge
  • A technical issue caused your payment to fail

When an unsuccessful payment occurs, you may be unable to place an order or tip your delivery person.

To clear an outstanding payment:

  1. Open the app.
  2. The app will prompt you to choose a payment method for the charge.
  3. Follow the prompts to pay the balance or confirm that you’ll pay in cash to the next delivery person (if cash payments are available in your area.)
  4. If your digital payment method is declined, you’ll need to update it or select a different one.

If you have any trouble clearing the balance, fill out the form below after making sure the payment method you want to use is added to your account: