I think my account has been hacked

If you suspect that someone used your account or you see suspicious activity, your account may be compromised.

Suspicious activity can include:

  • Order requests you didn’t make
  • Completed orders you didn’t request
  • Phone calls or text messages from delivery people about orders you didn’t request
  • Receipts for orders you don’t recognize on your account
  • Account changes you didn’t make
  • Changes to your payment profile you didn’t make
  • Password or email address updated without your knowledge

Note: If you are seeing two identical charges, this is most likely an authorization hold that should disappear in a few days.

If you’re able to sign in to your account, we recommend resetting your password.

To reset your password:

  1. Go to “Help” in the app menu.
  2. Under “Account and Payment Options”, select “More >”.
  3. Select “I forgot my password”.
  4. Follow the instructions to create a new and unique password.

If you’re unable to sign in to your account, please share your mobile number and details below: