What's in your Postmates data download?

Depending on how you use the platform, the contents of your data download may include the following:

Account data

Your account data will include information such as:

• Your name and email address, mobile number, rating(s), and the date you signed up
• Referral code(s) issued by us
• Payment method information such as the date you created and updated a payment method, the issuing bank’s name, billing country, and payment method type (Visa, debit, etc.)
• Metadata about support conversations
• Communications sent between driver and rider or between delivery person and customer (note: you will only see messages you sent)

Postmates data

Your Postmates data includes order history details like:

• Store names, items ordered, prices, and the time you placed your order
• Customizations or special instructions
• 30 days of mobile event data, such as device OS, device model, device language, app version, and the time and location the data was collected

Learn more in the “Data collections and uses” section of our Privacy Notice.

Whats not included in your data download?

Some information is reasonably not included in your data download. This can be for security reasons or because the information is proprietary. We also do not include information containing the personal data of another party that we can’t reasonably exclude; for example, we do not include content from support tickets, email exchanges with us, or messages you’ve received.

Below is a list of the type of information not included in the download for each account type, along with the reason why it is not included.

Account data

Highly personal data that you have provided to us such as Social Security number, mailing address, and bank account and credit card details are not included in your download. We exclude this data for your personal security. You will only receive messages you have sent. For security reasons, messages you have received are not included.

Mobile event data

Mobile event data included in your export - such as device OS, device model, device language, and app version - is limited to the past 30 days to reduce the size of your download and allow us to provide your data as quickly as possible.

Postmates data

• Delivery fee calculations and promotional discount details are not included in the download for proprietary reasons
• Delivery fee calculations and promotional discount details are not included in the download for proprietary reasons

Driver data

Your download may contain a very limited amount of information about your driver experience. You can find more of your driver data and information in the driver dashboard.

Your data download contains the most relevant data about how you use the platform. If you have questions about your personal data, would like to receive specific data that is not available in your download, would like to request a correction of your data, or would otherwise like to contact the Data Protection Officer (DPO), you can submit a request through the link below.