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How can I get in contact with support

To contact support for an Uber Health issue, or on a guest’s behalf:

  1. Sign in to health.uber.com
  2. Go to Past rides or Completed beneath Today’s activity
  3. Expand the ride card on the trip you need support for
  4. Select Support

This will open a new window allowing you to email support. If nothing happens when you click Support, you may need to change your email client settings or your internet browser’s site settings to allow “mailto” links to open in your email client.

If you need help, contact your IT team or email provider.

For other account issues, contact:

Uber Health

  • US: support@health.uber.com
  • UK: uk-help@health.uber.com
  • Australia and New Zealand: anz-help@health.uber.com
  • Netherlands: netherlands-support@health.uber.com.
  • Germany: germany-support@health.uber.com erreichen.
  • Canada: ca-help@health.uber.com

How can I request support with a scheduled ride

To request support on a scheduled ride:

  1. Sign in to the Uber Health dashboard
  2. Navigate to the ride card for the corresponding trip
  3. Select Support

How to report a lost item

Neither Uber nor drivers are responsible for the items left in a vehicle after a trip ends. We’re here to help, but cannot guarantee that a driver has your item or can deliver it to you.

To contact a driver regarding a lost item:

  1. Navigate to the Past rides tab on the left side of the Uber Health dashboard or use the search bar to look up a specific trip
  2. Find the ride where the item was left and select Report lost item
  3. Enter a preferred phone number and place a call to the driver

If there’s no answer leave a voicemail or try again later. The phone call uses anonymized phone numbers so if you don’t leave a return number, the driver will not have a way to call you back.

A $20 fee is charged to your account once your lost item is returned to pay the driver for their time, so there is no need to pay the driver directly.

Contact Support

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