What is Uber Freight’s Tracking Policy?

Uber Freight requires all load status updates to be provided through an automated source, such as the Uber Freight app, web portal, ELD integration, or third-party data aggregators (such as project44 or MacroPoint). This helps you meet Uber Freight’s tracking requirements and reduces the number of tracking calls you receive.

Required status updates include:

• Dispatched 3+ hours before pickup
• Arrived at pickup
• Departed pickup
• Arrived at dropoff
• Delivered

What should I do if I’m running late or can’t make an appointment?

Please contact Uber Freight if:

• On-time pickup or dropoff is at risk
• Your previously communicated status has changed

You can reach out in the following ways:

• Visit the Uber Freight app or web portal (preferred method)
• Call the 24/7 support line at 844-822-8237
• Email support at freight-carrier@uber.com

If you need to remove yourself from a load, you can cancel through the Uber Freight app:

• Navigate to Select My Loads
• Select Load Details
• Select Cancel this load

To review Uber Freight’s cancellation policy, check out this link.

To learn more about Uber Freight’s automated tracking policy, options, and onboarding, watch one of our quick training videos below:

To learn more about automated tracking methods check out this link.