I am having issues picking up the order

If you’re facing issues while trying to pick up an order, here’s what you can do:

Contact the store directly

The store is in charge of getting your order ready
Use the Driver app to get in touch with the store for assistance

If you can’t reach the store

Follow these steps to contact Uber Eats Support:

Open your Driver app
Tap the menu icon (three lines or dots, depending on your device)
Choose Help
Select Call Support, then tap Call to get immediate help