At Uber, we are fully committed to offering the best experience for both Partners and Users.
Before contacting support for any issue regarding an Uber Direct delivery, please be sure you have tried the steps below:
In case the store cannot be found or seems closed, please be sure you already tried contacting the Merchant through the Uber app.
You’ve arrived at the pickup destination according to the internal notes on the app.
In case you are requested to pay for parking, provide the following information here.
In case the Merchant refuses to provide you with the requested proof of delivery, feel free to cancel the request.
Please help us by confirming the following information for us to support you in the best way possible: