Issue with Staying Online: Android Device Troubleshooting

If your Uber Driver app closes or disconnects while you are using other apps, it could be because your phone is trying to save battery. Follow these steps to make sure the app stays active. If you still have trouble, check your phone maker’s website or search online for help with your specific model.

Note:

  • These steps are based in part on widely used Android community guidance about how different phone makers manage battery and background apps.
  • Operating system versions and settings menus may vary depending on your specific device and software version.

General troubleshooting steps for Android:

  • Disable battery optimization for the Uber Driver app: Navigate to your device’s battery settings and adjust the optimization for the app.
  • Enable background activity: Go to app management settings and ensure the Uber Driver app is permitted to run in the background.
  • Enable auto-launch: If the app is not reconnecting automatically, verify that the auto-launch permission is enabled for the Uber Driver app.
  • Lock the app: Open the recent apps screen and select the option to lock or pin the Uber Driver app to prevent the system from clearing it.
  • If you’ve done all of the above and the app still goes offline by itself, follow the manufacturer-specific steps for your phone below.

Huawei Devices

Update Smart Tune-Up

  1. Find the System Manager app in Settings.
  2. Disable Smart Tune-Up.

Configure App Launch Settings

  1. Find the Uber Driver app in Settings.
  2. Startup manager: Make sure to grant the app startup permission.
  3. Battery setting:
  4. Battery optimization: Disable battery optimization for the app.
  5. Grant permissions: Manage the app manually and ensure the needed permissions are granted.

Samsung Devices

Lock the app

  1. Find the App lock.
  2. Find the Uber Driver app and lock it.

Modify battery usage to “Unrestricted”

  1. Find the Uber Driver app in Settings.
  2. Unrestricted mode: Tap** Battery** and choose the Unrestricted option.
  3. Manage app: Turn off Manage app if the app is unused.

Manage adaptive battery settings

  1. Find the Adaptive battery toggle in Settings.
  2. Turn off Adaptive battery.

Disable auto-optimization

  1. Find the Auto optimization Setting.
  2. Disable Auto optimization.

Prevent the app from entering sleep mode

  1. Find the Battery Settings.
  2. Tap on Background usage limits.
  3. Select Never sleeping apps and add the Uber Driver app.

Xiaomi Devices

Lock the app in the background

  1. Find App Lock in Settings.
  2. Turn on App Lock and choose the Uber Driver app.

Enable autostart permissions

  1. Find Background autostart in Settings.
  2. Find the Uber Driver app and make sure background autostart is On.

Configure Power Management

  1. Find the Uber Driver app in Settings.
  2. Power settings: Select the Power settings menu. Select No restrictions.
  3. Pause app: Disable Pause app activity if unused
  4. Grant permissions: Select Other permissions > Ensure the needed permissions are granted.

OnePlus Devices

Lock the app

  1. Find App lock in Settings.
  2. Add the Uber Driver app.

Adjust Advanced Optimization

  1. Find the Uber Driver app in settings.
  2. Select Battery usage.
  3. Power consumption: Make sure Allow background activity is On.
  4. Auto launch: Turn on Allow auto launch.
  5. Make sure the Unused apps setting is disabled.

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