We’re better together. We are thrilled to announce that Postmates and Uber have teamed up to bring Postmates DaaS and Uber Direct partners delivery-as-a-service supported by Uber’s global technology.
Larger delivery person network: An expanded network of delivery people to better serve your customers.
Feature support: Uber and Postmates tech teams are working closely together to ensure that there is feature parity between Postmates DaaS and Uber Direct platforms before migration occurs, so the features that you enjoy on Postmates will continue to be supported by Uber Eats.
If you are an existing Postmates DaaS API or Dashboard Platform merchant, we will automatically integrate your backend to the Uber Direct API Platform, so you will not need to update any API calls to take advantage of the combined platform. However, we are reviewing agreements carefully and we may reach out to discuss any non-standard terms (e.g. support policies).
Due to privacy concerns, delivery person photos will no longer be provided via webhook post-migration
Once migrated, you will have delivery people from Uber picking up orders from your location, and you will also see your billing method reflect charges for delivery fees from Uber. The billing method that you have with Postmates will remain unchanged, but will be charged by Uber rather than Postmates.
For Postmates DaaS Dashboard users only, delivery management and billing will be moving to a new, Uber-powered Direct Dashboard and will require the creation of a new Uber account with new account credentials. This Uber Direct Dashboard will have all of the existing functionalities that you had on Postmates and you will be redirected to this Dashboard to create your account.
Besides this, it should be business as usual, as we are working to ensure a smooth transition
Postmates DaaS API accounts will be migrated over the course of the next few months, and you will receive notice when your account migration is starting.
Postmates DaaS Dashboard users will have to create a new Uber account with new account credentials to create deliveries on the Uber Direct Dashboard or view your billing statements. You will receive notice when your account migration is starting.
If you are an existing Postmates API Platform merchant, we will automatically integrate your backend to the Uber API Platform, so you will not need to sign up for an Uber Account.
For Postmates DaaS Dashboard users, delivery management and billing will be moving to a new, Uber-powered Direct Dashboard and will require the creation of a new Uber Direct Dashboard account with new account credentials
Initially, no. But over the course of the migration, you will no longer be supported by Postmates technology on the backend. However, there will be no change in how you interact with your on demand API as all of the changes that will be made will happen on the back end. We will be in touch with details about any Postmates account changes in the near future.
You will have the same settings on Uber as you did on Postmates DaaS including delivery radius, billing method, and trip pricing.
No. Uber Direct will honor the pricing that you have in place with Postmates DaaS for the majority of accounts. However, we are reviewing agreements carefully, and we may reach out to discuss any non-standard terms.
No. The Postmates Marketplace and Postmates DaaS API Platform Migration timelines are happening independently. If you’d like further information about your marketplace migration, see here
Of course! We understand that timing is important, especially during these times. We can delay your activation on Uber’s API Platform by up to a month with the final activation date set in late May. Merchants will receive comms with further details closer to the new activation date. Please get in touch and reach out to your Uber or Postmates Account Manager and we can discuss your specific needs.
We understand that while a few months isn’t far away, you might have more urgent needs. Please get in touch and reach out to your Uber or Postmates Account Manager and we can discuss your specific needs.
See our FAQs here or reach out to your Postmates account manager with any further questions and/or concerns
For reference: Marketplace Postmates Merchant FAQs here