Audio Recording

Starting November 19, 2024, the Uber app will have “Audio Recording” to improve driver and Rider safety.

Consent for use

When drivers log in to the Uber app for the first time, they will be asked to agree to use the voice recording feature. If they do not agree, they will not be able to use the Uber app. Riders are also required to agree to use the voice recording function when they first use the app to dispatch a car.

How to use

Please refer to the following for operating instructions. Tap the safety tool displayed in the lower left corner of the app. Select “Record Voice” from the safety tool and turn on the audio recording function.

*If you forget to stop the recording, it will automatically end 20 seconds after the passenger’s ride ends.

Submit data to support

You can submit audio from the Help page in the following ways From the help page, select the type of problem Select the ride to report If the selected ride has an audio recording, a confirmation page will appear asking if you want to submit the audio recording data, and you can submit it along with your inquiry

Note:

• The audio recording feature has received prior consent from the user that the voice may be recorded on the Uber platform.
• All voice recordings are encrypted and stored in the device for 7 days. Riders and drivers will not be able to hear the recordings and Uber will not have access to them until the user submits them to Uber.
• This feature will always be used for Uber Teen rides.
• If a recording file is deleted, it cannot be restored.
• If a call is made during recording, the recording function will not continue.
• Recording will continue even if you open another Uber app or lock your smartphone during the ride.