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Dispute my wait time fee

As a rider, it's a good practice to only request a ride when you're near the pickup location and ready to meet the driver.

In some cities, there is a charge for riders who are 2 or more minutes late to their pickup spot. This fee will begin accumulating 2 minutes (5 minutes for Black or Black SUV trips) after your driver arrives. The fee is based on the per-minute wait time rate that is applicable in that city. To see the per-minute wait time rate, ensure you are logged in and run a price estimate. Select a vehicle type and then click the info button to see a complete fare breakdown with the per minute wait time fee charge below. The wait time fee is automatically applied to your trip, and you'll see it on your trip receipt.
If you want to run the price estimate, we recommend using the link below
If you believe you were incorrectly charged wait time fee, please let us know by selecting the date below. We'll review whether your trip qualifies for an adjustment.
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