Ocorreu um imprevisto no meu embarque

If you experienced an issue with your pickup, such as difficulty connecting with your driver or your driver never arrived, please share the details on this page.

If you believe you were incorrectly charged a cancellation fee, go back in your trip history and select the trip in question. Under the trip select "Review my cancellation fee" and we'll look in to it.

Have questions about our refund policy? Visit our policy page below for more information.