Uber is all about providing access to safe, reliable and affordable rides for anyone, anywhere and at any time. The cancellation fee aims to minimize wait at pick-up, no-shows and last-minute cancellations which will lead to improving the trip-experience for riders.
You can cancel your trip free of charge:
You’ll be charged a cancellation fee if you cancel less than 60 mins before your scheduled pickup.
You’ll be charged a no-show fee if you miss your scheduled pickup.
The cancellation fee doesn’t apply:
The cancellation/no-show fee is the full price of the trip.