You may be unable to request a ride for several reasons. Below are some common issues and how to resolve them.
You may have an outstanding payment with us. Follow the prompts in the app to clear it. Visit our I can’t clear a pending amount help article for detailed instructions.
Follow the prompts in the app to update your payment method, or visit our I cannot add or delete payment methods help article to learn more.
After entering your pickup and dropoff locations, the app will tell you if Uber isn’t available in your area. You can check our availability on the Uber Cities page.
If there are no drivers available in your area, you can try a different product (i.e., UberX, UberXL, Uber Comfort) or ask the app to notify you when a driver becomes available.
Check for verification messages from Uber. If you don’t have any, you may need to update your account settings.
You may need to complete identity verification to request rides. Visit our Verifying my identity and Age verification help pages to learn more.
If you’re still facing issues and need help, please connect with us below.