Adjusting order
If a merchant hasn’t accepted your order yet, you can cancel your order and place a new one with your updated items.
If a merchant has accepted your order, please contact them through the app:
- Access the order tracking page.
- Scroll down to “Need help?”
- Tap the phone icon to contact the merchant.
- Provide your name, order details (visible in the app) and changes required.
You can also Google search the merchant’s phone number and contact them directly.
The merchant will do their best to accommodate your request. However, if they’ve already started preparing your order, it’s possible your request won’t be fulfilled.
Note: There may be additional charges for adjusting your order.
Replacing unavailable items
Before placing your grocery order, you can let the merchant know what to do if an item becomes sold out or is unavailable.
To replace an unavailable item with a specific replacement item:
- Select your original item and swipe up to find the section “If it’s sold out.”
- Select “Replace with” then “Options.”
- Follow the in-app prompts to pick the specific replacement item.
To have the merchant replace with the best matching item of their choosing:
- Select your original item and swipe up to find the section “If it’s sold out.”
- Select “Replace with” then “Options.”
- Select “Replace with best match” then follow in-app prompts to continue the ordering process.
To have the merchant not replace an item if unavailable:
- Select your original item and swipe up to find the section “If it’s sold out.”
- Select “Don’t replace” then follow in-app prompts to continue the ordering process.
To have the merchant cancel the entire order if the specific item is missing:
- Select your original item and swipe up to find the section “If it’s sold out.”
- Select “Cancel entire order” then follow in-app prompts to continue the ordering process.
Cancel my order