INTRODUCTION
How does Uber Pro work?
Uber Pro is a rewards program for drivers, offering perks based on their driving behavior.
To qualify for Gold+ tiers, drivers need a rating of 4.85 or higher and a cancellation rate below 4%.
The program has four tiers: Blue, Gold, Platinum, and Diamond. These tiers are determined by points earned per trip (1 point per trip, with extra points (3 points) during peak hours). Earning more points unlocks higher tiers.
With Uber Pro, you have the opportunity to unlock new rewards as you reach a higher status. Your status is determined by the quality of your service along with your trip points over a fixed 3-month period. Drivers are able to opt-out of the program if they do not want to participate.
*More for your effort while you're on the road*
Savings on fuel and car maintenance. Priority rematches at airports give you a higher pick-up chance, and free 'Destinations' let you choose where you want to go next.
*More protection and support*
Free 24/7 breakdown assistance and access to fast responses from experienced support agents when you have an issue.
*More opportunities for you and your family*
Fully-funded online short courses or modules towards an undergraduate degree for you or a family member with the Open University. Plus, Gympass membership for you and up to 5 family members at over 1,900 sport locations, from £9.99 per month per person.
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QUESTION: Who can get access to Pro?
Uber Pro is available to any driver who signs up with Uber from the first day, and you can also opt out if you wish to do so.
QUESTION: How do I see/get more info on my status?
Em primeiro lugar, certifique-se de que atualizou a aplicação Uber para a versão mais recente.
Para saber mais sobre o estado, toque no botão de Rendimentos no seu ecrã inicial, deslize para a esquerda e toque em "Ver progresso". Veja aqui mais informações sobre o seu estatuto no programa e mais detalhes das suas recompensas.
Também pode consultar a sua classificação por estrelas e a sua taxa de cancelamento e compará-la com os critérios de elegibilidade do programa.
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QUESTION: How long does it take for trip points to be added?
It may take up to 48 hours before points from a trip are reflected in your Uber app.
You can check your status, see how many points you need to level up, and see your quality metrics all inside your Rewards Home in-app.
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QUESTION: Why are my points not being carried over to new period? Why has my tier changed?
Please note that you will earn points in the following fixed three (3) month periods:
(i) 1 October - 31 December
(ii) 1 January - 31 March,
(iii) 1 April - 30 June
(iv) 1 July - 30 September,
The points you earn in one period dictate your Uber Pro status in the next period. Your points will not carry over and your balance will be reset to zero at the end of each period.
If you earn enough points to move to the next tier, you will hold that tier for the remainder of the applicable period and for the duration of the next period, provided that you continue to meet the Uber Pro program quality criteria. You must maintain a rating of 4.85 or higher, and cancellation rate of 4% or below.
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See our website below for more information on Uber Pro