When a trip request is canceled or the rider doesn't arrive at the pickup location, you may be paid a cancellation fee.
Cancellation fees will appear on your payment statement. Keep in mind that some cities do not have cancellation fees, fee amounts vary by vehicle class and city, and the Uber Fee applies to any cancellation fee.
Cancellation fees generally apply when:
- A rider cancels a trip request more than 5 minutes after you accept the trip and you are running on time (within 5 minutes). In some cities, a rider may be charged a fee if the request is cancelled more than 2 minutes after requesting
- A rider doesn't arrive at the pickup location within 5 minutes of your arrival
The fine print:
Fee amounts vary by trip type (UberX, UberPool, UberBlack etc) and city and are detailed at partners.uber.com under fares. In certain instances, you may receive a cancellation fee within the rider grace period if your rider has cancelled multiple times in a row. You'll also see your cancellation fee in your trip history and payment statement.
Time and distance-based cancellation fees will only accrue when you're off-trip (no rider in your vehicle) and heading to a pickup. These time & distance based cancellation fees apply to most trip types except Uber Black and SUV.
Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.
When you arrive at the rider's pickup location you'll see a countdown timer at the bottom of your app. If the timer hits zero and your rider is still not at the pickup location, you are eligible for a cancellation fee.
Cancellation fees will appear on your payment statement. Fee amounts vary by vehicle class and city.
Please note that the Uber Fee applies to the cancellation fee.
If you think that a cancellation fee should have been charged but was not, please let us know the details below: