If you didn’t request this ride at all, it’s possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it. Before getting in touch with us, it’s a good idea to check with friends and family who may have access to your Uber account or the payment method.
If you requested a ride but your driver didn’t show up, it may be that another rider accidentally took the ride.
To prevent a similar issue in the future, you can turn on Verify Your Ride in the app to receive a 4-digit PIN that helps your driver confirm you’re in the right car.
Se seguiu as recomendações acima, mas ainda considera que lhe foi debitada uma viagem de outra pessoa, indique abaixo os detalhes da viagem. Teremos todo o gosto em ajudar:
Observação: todas as comunicações são analisadas para nos assegurarmos de que são válidas.