Your order can be canceled by the store or delivery person. In the event of a cancellation, you can try ordering from the same store again in a few minutes or ordering from another store.
This can happen if they’ve run out of an item or they’re receiving a large volume of order requests.
If a store runs out of an item, you may receive a notification giving you 10 minutes to update your order before it’s automatically canceled.
You will not be charged if the store cancels your order.
The items you requested may have been out of stock so the order couldn’t be fulfilled.
There’s a few possible reasons why this can happen:
Unable to contact you
When arriving at your delivery address, delivery people are prompted to contact you so it’s a good idea to keep your phone nearby when the order is expected to arrive
The delivery person might cancel the delivery if they can’t find or reach you
If a delivery person wasn’t able to reach you but made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund
The store was closed
Please note: If a customer cancels an order, we can only guarantee a refund if the order is canceled before the store accepts it.