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What happens when an order comes in?

When a new order comes in, your screen will flash green and new orders will take up your entire screen. We recommend keeping your volume up so you can hear. The number in the circle on the screen indicates the number of new orders.

Tap the screen to see order details. From here, you can enter the info in your POS or relay it to your kitchen staff. If you have printing enabled, you can hit the "PRINT" button to print the order.


Tap the "CONFIRM" button to accept the order and signal to the customer that their food is being made.

Once you have selected "CONFIRM" you will see the expected pickup time that the order should be ready for pickup by the delivery partner. This time is based on the adjusted prep time you have set for that day and time period in your Restaurant Manager's Preparation Times tab.

"TIME GIVEN" shows the total time needed to prepare the order for delivery partner pick up. This time is based off your restaurant's average prep time for the item.

NOTE: Adjust your default prep time in the Restaurant Manager by signing in at uber.com/restaurants. In the Restaurant Manager, navigate to the prep time section (labeled with a time clock). Depending on time of day, order volume, and size of the order, Uber Eats will dynamically adjust your prep time to improve accuracy.

For more help with your restaurant dashboard, please visit: