If you did not receive a deposit as expected, perform the following steps below:
Log in to your Restaurant Manager:
Navigate to your Restaurant Manager - restaurant.uber.com - from a computer
Sign in with your username, password and PIN
Select “Payments” from the left hand menu
Have you input your bank details?
We will need your bank details in order to set up your weekly payments. Missing bank account information could be preventing payments from depositing.
If this is the first time you want to fill in your details, you can scroll down to “Bank Account Details” on the Payments page in your Restaurant Manager and select the “Add” button. Fill out your bank details and hit “Submit.” This is currently only available for the assigned Admin in Uber Eats Manager. If your account doesn’t have an assigned Admin, please contact our Merchant support team to update your Bank Account details.
Have you updated or set up your bank details within the past week?
This can cause a slight delay in payments if you have missed the current week’s automatic payment deadline.
Are you new to Uber Eats and have recently had the startup Activation Fee applied?
You may have a temporary negative balance due to the Activation Fee. The Activation Fee is a one-time, non-refundable startup fee that covers the cost of initial account set up, including but not limited to the tablet rental, photoshoot, account support, welcome kit and menu creation. The Activation Fee is deducted one month after your first order on the platform. The fee is taken only from the sales you make on the platform and never withdrawn from your bank account. Once your sales cover the full amount of the fee, you will begin receiving payments again.
When are Uber Eats payments typically deposited?
Depending on whether you have a weekly or daily payment plan. The Uber Eats weekly pay period runs from 12 AM on Monday until 12 AM on Monday of the following week, with deposits initiating on Mondays. From here, it typically takes 1 - 2 days for banks to process payments so you should receive deposits by the middle of each week. If you have recently updated your bank information or inputted it for the first time, it can take an additional week for payments to post. For daily payment cycle payments are deposited every day for the previous day.
Do your bank details need to be updated?
If there is an error (ie. account has been closed, typo in the bank account number) with the bank details you’ve submitted, payments may be prevented from depositing. In the Payments tab of your Restaurant Manager, scroll down to “Bank Account Details”. If there is an issue with your account, you will see a red error message, “Payment details are invalid.”
If you wish to update your bank details or any Uber Eats account info, please let our support know by clicking here and provide any information which may be useful.