Gift cards apply Uber Cash to an Uber account. To redeem a gift card:
1. Make sure you have the latest version of the Uber app
2. Tap the menu icon and select "Wallet"
3. Below 'ADD FUNDS' tap 'PIN/Gift Code' (You can also go to 'Add Payment Method' and select 'Gift Card')
4. Enter your gift code (no spaces)
Once a gift card is added to your Uber Cash balance, it can't be transferred.
You can't reload a gift card, but you can purchase additional Uber Cash for your account. As you use up your Uber Cash balance, you can add more by selecting 'ADD FUNDS'
HOW TO BUY UBER GIFT CARDS
You can buy gift cards from several retail locations.
HOW TO USE UBER GIFT CARDS
Uber gift cards can be only used for rides or UberEATS orders in the country where the gift card was purchased.
HOW TO ADD AN ALTERNATIVE PAYMENT METHOD
You'll be prompted to add a payment method before you request a ride, if your Uber Cash balance is less than the cost of your trip or when using a gift card to pay for an UberEATS order. An authorization hold may be made on that payment method, but it will be voided once the gift card is charged.
If your Uber Cash balance is less than the cost of your trip, you'll be prompted to add a payment method before you request a ride.
Fill out this form if you are having an issue redeeming your physical gift card: