I had a problem with my pickup or dropoff

Shuttle trips provide a convenient ride for multiple riders. This product is different from some other available Uber products.

The app gives you walking instructions to the pickup location for your ride. Drivers will wait 2 minutes at the pickup location if you’re running late but can cancel if 2 minutes have passed.

External factors such as heavy traffic and road construction might impact time but won’t impact your price. Sign in anytime to review your price breakdown and trip details.

If you weren’t matched with a driver, you’ll receive an auto-applied promo for an UberX trip within 2 hours.