We're here to help

I had an issue with my pickup

We aim to connect you to a reliable ride when commuting within Uber's service area. We're sorry that you had an issue on this trip's pickup.

We will investigate records for this trip and take the appropriate action.

If you were incorrectly charged a cancellation fee, go back to the "Trip Issues and Refunds" section and select "I was incorrectly charged a cancellation fee."

If your driver started the trip without picking you up, and you were still charged, go back to the "Trip issues and Refunds" section and select "I would like a refund" and then "Someone else took this trip."