If you suspect that someone else used your account or there is suspicious account activity, your account may be compromised. Suspicious activity includes: - Trip requests on your account you didn't make - Completed trips on your account you didn't request or take - Phone calls or text messages from drivers about pickup when you did not request a trip - Receipts for trips on your account that you don't recognize - Account changes that you didn't make - Changes to your payment profile that you didn't make - Password or email attached to your account updated without your knowledge If you are able to sign in to your account, you should reset your password. To do this: 1. Select 'Help' from your app menu 2. Tap 'I can't sign in or request a ride' > 'I forgot my password' 3. Follow the instructions to create a new and unique password
If you are unable to sign in, please share details below.
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