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My driver didn't have a toll pass

When your driver's vehicle passes through a toll or an area with a surcharge, the toll amount is added to your fare.

Stopping to pay a toll in cash can add time to a trip. Where possible and appropriate, we suggest drivers equip their vehicles with e-passes for local toll routes.

If your driver paid a toll in cash or asked you to pay a toll, please let us know. We'll step in to help.
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