Trip time and route distance can be impacted by heavy traffic, road construction, or other external factors. We are unable to adjust fares that are higher than usual due to any of these reasons.
Uber fares are calculated in part by a base fare + time and distance rates. A trip can be longer than expected due to events beyond your driver's control. This can contribute to a trip fare higher than your app's fare estimate or a previous fare for a similar route.
We do our best to help riders and drivers get where they're going as quickly and safely as possible. We appreciate your patience and understanding that fares may vary.