If you're having issues using a voucher (admins and coordinators creating voucher programs can find help at uberforbusinesshelp.com), double check that you've done the following:
- Claimed the voucher. Click the link in the email you received to redeem your voucher and add it to your account.
- Requested a qualifying ride. Check the details of the voucher through the original "Accept Voucher" link.
- Used your personal ride profile. Vouchers don't work on a business profile.
- Have the latest version of the Uber app. Update your app or uninstall then reinstall it from the App Store or Google Play Store. If your app is updated, try force stopping and restarting the app.
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For tips on using vouchers, see this article: