Troubleshooting Family profile

Family member not appearing

If your family members are not appearing on the account, resend their invites. If they didn’t have the Uber app when you sent the invite, you’ll need to resend the invite after they install the app.

Family profile features not working

If you or your family members notice that Family profile features are not working, you may need to:

• Update the app to the latest version

1. Go to the Apple App Store or Google Play store.
2. Search for “Uber.”
3. Tap “Update.”

• Quit and restart the app