We partnered with Avis to connect you with Valet service.
For immediate issues or questions about a rental or rental charges, please reach out directly to the rental support team contact below.
Avis, Budget Rentals
Email Support: email@example.com
Phone Support: 888-263-1540
Uber Rent with Valet is a new offering that allows users to choose a rental vehicle, complete rental paperwork in-app, and have the vehicle delivered to and picked up from a location of their choice within a select area .
Uber Rent with Valet is available in the following areas:
Currently, Uber Rent with Valet is only available to customers 25 years and older with a valid US driver’s license.
NOTE: Uber collects driver’s license information for purposes of verifying the renter has a valid license and is eligible to rent from our partner. The person who makes the rental booking must be present with a valid driver’s license at the time of delivery, or the driver will not be able to complete the delivery.
While choosing your rental vehicle in the app, any vehicles that say “Valet service included” can be reserved with the Valet service and can be delivered and collected by a Valet driver.
NOTE: Currently, only Avis rental cars have the Valet feature.
Yes, you can cancel your booking for free up to 6 hours before the delivery. After that period, you can still cancel your booking, but you may be subject to a cancellation fee.
No, you need to cancel your current booking before the cancellation deadline listed in the app and make a new reservation.
Yes, you can have different delivery and collection locations, as long as both addresses are inside the Valet service area.
Yes, check out the below link to learn more
Avis allows spouses and co-workers to drive the rental. For more information, please review your Avis Rental Agreement.
Unfortunately, at this time additional add-ons including, child toddler seat, booster seat, infant child seat, GPS, XM Radio unit are not available to be reserved on Uber Rent.
No, the rental must be booked with a valid US driver’s license.
There is no mileage limit.
After choosing your rental vehicle, paying the $300 deposit, and completing the rental booking process you will receive a booking confirmation. In the app, under “Rent,” you’ll be able to view information about your rental, and you’ll be notified when a Valet driver has accepted your Valet delivery trip.
Next, you’ll be notified in-app when the Valet driver picks up your rental vehicle and begins the delivery trip. While the Valet driver is on the way to your location, you’ll be able to track their progress in the app, much like you would for an UberX trip or order with Uber Eats.
Once the Valet driver has started the trip, you’ll be able to communicate in-app. When they arrive, you will be prompted to show your driver’s license, they will take some photos to document the condition of the vehicle, and then they will give you the keys to the rental vehicle.
In order for a driver to deliver your vehicle, Avis requires verification that your driver’s license is valid and that you are the owner of the license.
As additional protection, we also use your selfie to ensure the driver provides the vehicle to you.
Yes, you can extend your rental. Please reach out to Avis (1-800-230-4898).
Yes, just call Avis (888-263-1540)
Contact the police (911). After that, if it’s possible, call Avis (800-354-2847).
When your rental period comes to an end, a Valet driver will come to the location you selected when you booked your rental, pick up the rental vehicle, and return it to the rental lot on your behalf.
If you are not able to meet with the driver at the scheduled collection time, you can return the vehicle directly to Avis. The addresses are:
No, you will not be eligible for a refund. Please be sure to check ‘Important information for this Rental’ on the checkout screen for rental specific information.
Currently, Uber Rent with Valet is only available with both a delivery and a collection trip, and reserving only one (delivery or collection) is not an option.
Yes, you are required to refuel the rental vehicle before it is collected by the Valet driver and returned to the rental lot.
Please reach out to Avis Lost and Found (888-263-1540) to check if they have found your lost item.
Please select the applicable checkbox below. Then, please share a screenshot (if possible) of the issue or any error messages you received, as well as any additional information that will help us in finding a solution.