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What is the "DC Digital Dispatch Fee"?
The "DC Digital Dispatch Fee" is a fee added to all non-taxi trips originating in the District of Columbia.,The District of Columbia established a fee, 6% of trip receipts, to be remitted to the city for all "digital dispatch" trips that originate in the District.
Why do I need to verify my account using Facebook?
You will need to confirm your identity by connecting your verified Facebook account or adding a verified form of a digital payment method.,When creating a new account using a Gift Card as the payment method, you will need to add a digital payment method (credit/debit card, PayPal, etc.),If you are an existing user and has Gift Card as a sole payment method, then you will have to verify your account by adding a digital payment method (credit card, PayPal, etc.) or sign into Facebook via your Uber app.,If you are an existing user and have taken trips previously using a digital payment method (credit/debit card, PayPal, etc.), then you do not need to verify by signing into your Facebook account.,If you do not own a Facebook account, then please create one or add a digital payment method (credit/debit card, PayPal, etc.) to proceed with the verification.
My driver took a poor route
Visit our policy page for more information: https://www.uber.com/refundpolicy
Paying for Uber Events
NOTE: You cannot pay for events using a digital payment method (Apple pay, Google pay etc.).
Keeping your Uber account safe
If you are prompted to enter your Uber account email or password, make sure the URL in the address bar of your browser displays https://www.uber.com.,WHAT TO DO IF PHISHING IS SUSPECTED If you receive a message claiming to be from Uber, asking you to go to an external link that isn't from https://www.uber.com, don't click the link and don't respond with any information.,HOW TO HELP KEEP YOUR ACCOUNT SECURE: - Use a unique password that you don't use on other websites - Make sure your password contains at least 10 characters, lowercase and uppercase letters, numbers and at least one symbol - Only provide your login info on https://www.uber.com - Make sure your computer has the most recent updates and anti-virus software
Hourly FAQ
More details about that insurance can be found at https://www.uber.com/us/en/drive/insurance/.
Getting a trip receipt
Login to http://riders.uber.com/trips. 2.
Updating a payment method on your account
You can add payment methods including credit and debit cards, PayPal, Venmo, digital wallets and Uber gift cards.
I'm not receiving receipts or emails
Web: Login to http://riders.uber.com/trips.
I can't clear an outstanding payment
If this happens, your app will ask you to pay in cash to the next driver (if cash payments are available in your area) or charge the outstanding balance to a digital payment method of your choice (like a credit card or debit card).,You can also pay an outstanding balance using a digital payment method on riders.uber.com: 1.