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Use this page if you think your account has been hacked.

If you have other account related issues, please click on the most relevant link below:

If you suspect that someone else used your account or there is suspicious account activity, your account may be compromised. We recommend resetting your password immediately!

To do this:

1. Select “Help” from your app menu.
2. Tap “I can’t sign in or request a ride” > “I forgot my password”
3. Follow the instructions to create a new and unique password.

Suspicious activity includes:

• Trip requests on your account you didn’t make
• Account changes that you didn’t make

If any of the above is true, please provide the following information so we can verify your identity and investigate this further.