Confirming account changes
We use verification codes to help ensure you’re the one making changes to your account. Here’s what to expect based on the details you change:
- Phone number: you’ll receive a verification code via text message. Enter the code in your app to confirm the change.
- Email (iOS only): we’ll email you a verification code to your new address. Enter the code in your app to confirm the change. We’ll also send a notification email to your old email address. If you don’t receive an email, check your spam or junk folders and the spelling on your email address before requesting another code. If you’re still not receiving the verification code, tap “I’m having trouble.”
- Password: you’ll be prompted to enter your current password in the app. Passwords must be at least 5 characters long.
We highly suggest you follow the below recommendations:
- It’s always recommended to check the spelling of your email and make sure you’ve entered your new phone number correctly.
- We recommend that users only have one Uber account for both rides and Uber Eats.
- If you also have a driver or delivery person account, your Rider or Uber Eats account may be linked. If you updated your phone number, email, or password on one account, it will be reflected on both accounts.
- Please be aware that some changes to your name are not allowed. These are:
- Inappropriate words
- Names with numbers
- Names with emojis
- Use of symbols (!, ?, etc.)
- If you’re having any issues updating your personal information, let us know here.