Uber Business Black Reserve - On-time pickup protection

Uber Business Black Reserve on-time pickup protection applies exclusively to specific Uber for Business services booked through the Uber app or website using an eligible business profile. Eligible services include:

• Uber Business Black
• Uber Business Black SUV
• Uber Business Premier
• Uber Business Premier SUV
• Uber Black SUV
• Uber Premier SUV

What happens if a driver arrives late for pickup?

If the driver arrives more than 5 minutes after the scheduled pickup time, $60 in Uber Cash is automatically applied to your Uber Wallet. This policy doesn’t apply to airport pickup bookings.

What happens if a rider isn’t matched with a driver?

If a driver isn’t matched within 8 minutes of the scheduled pickup time, $120 in Uber Cash is automatically applied to your Uber Wallet. You’ll see the credits in your Uber Wallet within 72 hours of the late or missed ride.

Is the Uber Cash transferable?

The amount received is non-transferable. Uber may modify, cancel, or suspend the conditions of on-time pickup protection at any time.

Terms vary by region, and the Uber Cash Purchase Agreement and Terms of Service apply.

Visit here for more information about Uber Business Black.