Deactivated account

We understand that having your account deactivated is frustrating.

If you’re not sure why your account was deactivated, check out our webpage Understanding why drivers and delivery people can lose access to their accounts, which includes information on our review process and what you can do.

The appeal process

Before you begin the appeal process, you should gather evidence that backs up your claim. The Uber team allows the following types of evidence:

  • Police reports
  • Dashcam footage (video/audio recordings)
  • Screenshots or communication logs
  • Third-party documentation (e.g., mechanic receipts for vehicle issues)

Once you’ve got your evidence ready, follow these instructions to file your appeal:

  1. Go to your deactivation notice in the app.
  2. Tap Appeal.
  3. Submit your evidence.
  4. Wait for our final decision.

This process is the only way you can appeal the deactivation and get updates on your appeal. Once you’ve submitted your appeal, it will be reviewed by our team of specialized agents. You should expect a decision in 7 business days.

Please Note: If you have an existing appeal, our support team won’t be able to provide any updates or the final decision via this channel.

For all updates (including final outcome) regarding your appeal, please refer to the review center section in your app or within the partner portal. Updates will be provided there once the review has been completed.

What to do if you are deactivated

If you’re unable to go online, the best place to get more information is the home screen of your Driver app. If you see a blocker at the bottom of your screen, you should be able to tap for more information on why your account is blocked and any actions you can take to unblock it.

For information, please see:

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