Pay (P2P rideshare)
The Fare is calculated based upon current marketplace conditions, and it includes distance and time estimated to be spent travelling (based upon a reasonably efficient routing); product type; time of day and day of the week; origin and destination locations; demand and supply; and any surge amounts. The Fare is informed by historical data from similar scenarios. The Fare amount shown to you on the upfront offer is net of Uber’s Service Fee, any Other Fees (such as per-trip regulatory fees), and the Sales Tax on the Service Fee and Other Fees. For each completed trip, you will receive payment in your next ordinary remittance cycle (weekly instalment, daily Flex Pay, or Instant Pay, based on your choice).
Matching (P2P rideshare)
For each trip offer surfaced to you, you received the offer because you were online in the Driver App nearby to the rider at the time the rider made (or was about to make) a trip request. Uber reviewed the online drivers in the area, and the trips being requested by riders around the same time, and sent you the offer because: (a) you toggled on this type of trip request, (b) you were close to the rider’s pick-up point, © based on general rider behaviour, this rider was unlikely to cancel after you accepted it, (d) matching you with this request was optimal to maximize the overall value and number of fares and completed trips for all users using the Uber marketplace platform in your area, including the likelihood that you would receive another trip request at the dropoff location, (e) you did not previously have a negative interaction with this specific rider, (f) the trip did not appear to be fraudulent at the time, (g) it seemed unlikely that the match would result in a safety incident or interpersonal conflict, (h) the rider had previously selected you as a ‘Favourite’ driver; and (i) you were likely to accept and complete this trip request based on the characteristics of this trip compared to past trips completed by you and similarly situated drivers. If this trip request originated at an airport, then you received it because (i) you were in the airport queue, or (ii) you had just completed a dropoff at the airport. If a trip request appeared in Trip Radar, it means Uber showed the offer to a small number of drivers who also sufficiently satisfied these criteria; and if multiple drivers selected the trip in Trip Radar, then Uber determined the best match primarily prioritizing the driver closest to the rider pickup location (or if it is an airport trip, the driver closest to the front of the queue). If this was an UberX Share trip, then any secondary trip was primarily based on the fact that you were already on a trip with a rider heading along a route similar to the secondary shared trip. If this was a Reserve trip, Uber also considered whether you were likely to drive to the pickup location on time after accepting the request, and whether you were likely to cancel the request after accepting it. In deciding to surface Reserve trip offers, Uber considers factors such as the number of Reserve trips you accepted and then cancelled, your overall trip completion rate, your on-time rate for Reserve trips, your Uber Pro status tier, and your driver rating.
Ratings (P2P rideshare)
Your average rating is based on rider feedback (1–5 stars) for your last 500 rated trips. If your average rating falls below your city-specific minimum average rating, your access to rideshare trips will be removed. Uber will send you notifications by email and in-app before you cross below the city-specific minimum average threshold, so that you have an opportunity to increase your average rating. Low ratings can result in receiving fewer Reserve trip offers. Your average rating impacts your Uber Pro loyalty tier status. Certain rideshare products (e.g. Uber Black, Uber Comfort, Uber Premier, UberX Share, and trips for certain populations such as teens) are only available to drivers who maintain a certain average rating, as explained on Uber’s website for those products and cities. If your rider rates you poorly for a trip, you will not receive offers from them in the future. If you have a higher rating, you will be more likely to receive requests from Uber One members. Note that your average rating (based on your last 500 rated trips) is different than your ‘Average daily star rating’ of your last 5 rated trips, which Uber is required to disclose to you under the DPWRA.
Failure to perform (P2P rideshare)
You are generally free to decline an offer, or accept and then cancel an offer. Your Uber Pro loyalty tier status is affected by both your acceptance rate and cancellation rate. If you have a higher overall rate of failing to complete trips, you may receive fewer Reserve trips. If you decline offers, or cancel trips after accepting them, with extreme or unusual frequency, your account may be suspended or deactivated for fraudulent misuse of the Uber marketplace platform. If you accept a Reserve trip and then fail to perform it (e.g., by failing to show up without cancelling it; or by cancelling it within the predetermined go-online time period), then you may be less likely to receive Reserve trip requests or you may lose eligibility for Reserve altogether. If you repeatedly decline trips while in an airport queue, your position may be moved to the back of the queue.
This information is specific to drivers in Ontario, Canada. This information may not be accurate for other regions.
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