How does Courier Economy work?

• This feature allows you to pick up items from different users that share a similar delivery route. After you pick up all the items, the app will find the most efficient route for you to complete every delivery.

How many deliveries can be batched at the same time?

• You can pick up a maximum of two deliveries to be made together.

Item restrictions:

• Max weight: 5 kg.
• Max dimensions: 30 x 20 x 15 cm.
• Max item value: R$ 500,00.
• Operational Hours: 6AM to 10PM.

Who can do Uber Courier Economy?

• At the moment, the Uber Courier batched deliveries feature is being piloted and only Delivery Moto Partners that are registered in the app and received the invitation are eligible to do this type of trips.

How can I identify a batched delivery in the app?

• The option “Uber Courier Economy” will be appearing in your app, as a regular delivery. However, it can be distinguished because it will show the total number of pick up and drop off points, as well as the total estimated delivery time and distance to complete the requests.

What items are prohibited from Uber Courier delivery?

• You can check the article Prohibited items for Uber Courier deliveries in case you want to know which are the items that cannot be delivered by Uber Courier.

How to ensure that I’m delivering the correct item to each user?

We highly suggest you to follow these recommendations:

-Uber Economy is exclusively for item delivery and can’t replace an UberX ride. If an User orders by mistake and doesn’t wish to use it for this purpose, please ask them to cancel.

-If the delivery PIN has been activated for the trip, you will be able to see it in your application. **You will need to request this PIN from the receiver to ensure that the item is delivered to the correct person. **

-If the user doesn’t provide the PIN correctly, you may deny the delivery of the item. For situations like this we recommend that you ask for authorization, via chat, to whom asked for the delivery. Alternatively, you can finish your trip, keep the item with you and reach out for support, which will coordinate a return trip for the delivery item, afterwards with an additional cost.

-If after 10 minutes waiting, you are not able to communicate with the requester, you can cancel the delivery from your application, selecting the cancellation reason that best suits the situation. It is important that you wait for these 10 minutes and let us know that you have the item with you, so we can coordinate the return with the requester at a later time.

In case you have any remaining questions:

If you are experiencing issues with an Uber Courier delivery: